![]() If you still have access to your profile, take a few minutes to review all of the information listed there. Instead, you’ll need to work through these options: Evaluate and Update Your Profile Unfortunately, Google My Business doesn’t have a customer support number that you can call to straighten things out. How to Regain Access to Your Google My Business ListingĪs I mentioned before, regaining access to your Google My Business listings is an urgent matter. In many cases, that means you’ll need to update your profile to follow Google My Business’s guidelines and then submit a ticket to have your profile reviewed and reinstated. If we reinstate the manager’s Google Account, the manager will automatically regain managerial access to the locations.ĭepending on your situation, you’ll need to take action to get the profile (or your access) reinstated. If we remove a manager’s Google Account, we suspend the manager on the accounts they manage, but the locations aren’t affected.If we reinstate the owner’s Google Account, we’ll also reinstate the locations. If we remove the owner’s Google Account, we also remove all the locations owned by that user.If the profile is reinstated, we’ll also reinstate the owner and managers. The owner and managers can’t take actions on its behalf, though they can appeal to have the profile reinstated. If we remove a profile, the public can no longer access the profile.Suspended ProfileĪccording to Google, there are three main reasons that a profile could be suspended – each involving a different level of suspension. If this is the case, you may have to work with them rather than Google My Business to regain your access to manage the profile. Make sure to talk with your team to check if your access was changed. If someone has changed your access, you may suddenly notice that the profile has disappeared or that you no longer have the same level of access as you previously did. You see, multiple profiles can manage a single Google My Business listing. If you’ve suddenly lost access to your Google My Business listing, double check your manager access. We’ve worked with hundreds of businesses that got their listing marked as a duplicate and shut down even though it was their main/only profile! Revoked Manager Access While you’d think that Google would eliminate the more established profile (which would be the one you’re regularly managing), this doesn’t always happen. When this happens, Google My Business has determined that two profiles already exist for the same location of your business. In some situations, your profile may get locked if it was marked as a Duplicate by Google. The most common include: Duplicated Profile It turns out that losing access to your Google My Business listing can happen for a number of reasons. The next day, you’re locked out and your password isn’t even the issue! One day, you’re minding your own business, updating Posts, responding to reviews, and optimizing your profile. Losing access to your Google My Business Listing is an extremely stressful situation. Losing Access to Your Google My Business Listing
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